Policies and Procedures


Policies and Procedures

At Meticulous Man Services, we are dedicated to providing our clients the highest level of service possible. In order to do this effectively, we have created company-wide policies for the benefit of our team members and clients. We ask that each client read this thoroughly prior to your first appointment so that any questions may be addressed. Please contact us if you still have questions, concerns, or would simply like more clarification.

APPOINTMENTS:
We accommodate the schedules of many clients and we know that sometimes unexpected things come up. We do our best to adapt as much as possible, but regularly-scheduled appointments do take precedence over emergency changes. We schedule appointments for specific days, however times are approximate due to varying circumstances that affect our daily schedule. While we do our best to arrive as scheduled, there may be situations when we need to contact you to make a change. As a courtesy, we send you an email reminder 4 days prior to each scheduled cleaning appointment to the main email address on file.

CANCELLATIONS & LOCKOUT FEES:
Service reliability is extremely important to both our clients and our cleaners. We will often turn down new business rather than disrupt a regularly scheduled client. In exchange we ask for a 48-hour notice (Monday clients must call before noon on the previous Friday) if you need to cancel or change an appointment for any reason including, but not limited to: adding, rescheduling, skipping ,or canceling an appointment. If you do not notify us 48-hours prior to the appointment, you will be charged a $25 late cancellation fee. Cancellations less than 24-hours of your scheduled appointment will be charged 50% of the cleaning cost. This same fee (50% of the cleaning cost) is charged if we are unable to enter your home to clean. You will be required to make this payment before any additional cleanings will be done. Please be sure to call our office at (208) 615-4781, as telling the cleaner does not count.

ENTRY & SECURITY:
Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. We also believe that security is an important issue, especially while our cleaners are in your home. It is our policy to lock the door while we are cleaning and to not allow access to unknown persons. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.

RATES:
Our rates are determined by the type of service requested, frequency of service, (the more service you have, the lower the price), and size of your home. The rates we quote apply to the time period initially established. This might be one-time, weekly, bi-weekly, or monthly. If you end up skipping appointments, we must perform more work than agreed at the next appointment, and our price has to be adjusted. In other words, if the elapsed time since your last appointment is an additional week, your flat rate will be increased by 15%; an additional two weeks increases it 20%; three weeks, 30%; and four weeks is 40%. If you go more than two months between services, your work will be re-computed at the initial full-service rate.

PAYMENT:
Payment in full is due at the time of cleaning visit, unless other arrangements have been made. All One-Time Cleanings and Deep Cleanings require a 50% deposit to secure the appointment day.

We accept cash, check, and debit or credit cards. A debit or credit card is required on file even if you choose to pay with cash or check in the event that 1) you forget to leave your regular payment the day of your scheduled cleaning, or 2) we have to charge a cancellation or lockout fee. When paying by check, please make payable to ‘Meticulous Man Services’ and leave on the kitchen counter. Any returned checks will result in a $35 service fee.

GUARANTEE:
We offer a 100% Satisfaction Guarantee. This means that if you are not satisfied with your cleaning, notify us within 24 hours of your cleaning visit and we will return to fix the problem. If you are still not happy for any reason, you don’t pay!

SUPERVISION:
All teams work under a supervisor, except in the case when an individual cleaner is assigned to your home. We perform periodic quality checks either during or after cleanings. In order to ensure outstanding service we also email you a quick, one-click survey after each cleaning to rate our service and your cleaner. Please be sure to respond to the surveys, which are used for promotions and incentives.

SPECIAL PROJECTS:
We welcome special projects. Special instructions for your appointment should be called into the office. The team cannot handle special requests without prior arrangements. All special projects/requests must be scheduled in advance so we allow our team enough time to complete their other duties and then tackle your special project. We will gladly quote that service upfront so you know the extra fee required. We will also remind you of the special project when we confirm your next appointment.

CLIENT RESPONSIBILITY:
We appreciate it if the client provides a clutter-free environment, which allows us to reach all areas to be cleaned. We greatly appreciate it when things like dishes, clothes, toys, leftover food, etc. are put away before we arrive. Since we are on a schedule, we will be working as quickly and efficiently as possible. Clutter can increase the time it takes to clean your house at the rate we quoted. We do not put things away to prevent loss. If that environment does not exist, we may not be able to fully complete your clean both in time and quality. Please ensure that your house is well ventilated or air conditioned. If the house is too hot, we may become less efficient and increase the danger of breakage. We even risk becoming sick from heatstroke. For these reasons, we require that you keep your home in the 70-72° range while we’re in the house.

DISTRACTIONS:
Please limit the number of people in your home when we arrive. Our cleaners are trained to work in an efficient manner. While we encourage our cleaners to converse with our clients, we also require them to complete their work in a timely manner. We ask that you do not disrupt their workflow by making special requests (see Special Projects) during your scheduled cleaning. We ask for your cooperation in correcting other problems that could affect our efficiency. Also, please move your pets outside if that is practical or have them restrained.

PETS:
We understand those clients with pets tend to think of them more as family. At Meticulous Man Services, we want to make sure we do all we can to minimize the stress that may occur when strangers enter their space. We are more than happy to meet and be acquaintance, please be sure to list name(s) on your Client Information Sheet along with how to identify each if there are more than one. While we love pets, we do ask for any pets that are aggressive, skittish, or like to be underfoot to be placed in an area we will not be cleaning for their safety and ours. Please let us know if you would like us to let them out or back in (except in the case of an aggressive animal) and we will be happy to do so.

HEALTH & SAFETY MATTERS:
Due to health risks we cannot clean up after blood, vomit, feces (human and animal), or clean out litter boxes. We will also not clean while pest control spray is fresh. We require a safe working environment, including people, property, and pets. Just as you expect our staff to ensure your safety as they are working, we must be able to make sure they will be safe as well. We instruct our staff to use only 2-step ladder for climbing and to lift no more than 25 pounds of weight without assistance.

SUPPLIES:
Meticulous Man Services supplies all appropriate cleaning supplies and equipment. We are trained to use these cleaning supplies and equipment. Since this may not be the case when a client requests we use their products and/or equipment, use of client products and/or equipment will void our Guarantee unless prior arrangements have been made.

INTERIOR CONSTRUCTION:
Due to potential safety issues, we cannot allow cleaning around interior construction projects. There is a danger of accidents and we do not want to interfere with another professional’s work in progress.

TRASH:
All trash cans in the house will be emptied and relined as required. Meticulous Man Services will NOT dispose of any items not already in a trash can. We never know what might be important to you. This includes soda cans, empty bottles, leftover food, etc.

BREAKAGE:
We have been trained in the proper and safe handling of items in homes. Unfortunately, accidents still occur occasionally. If this happens, you will be notified along with a list of which item(s) were broken. All breakage and/or damage is required to be reported to the office immediately when it occurs. Reimbursement will be made up to $250 with a copy of your replacement receipt or a quote on replacement for a similar item. Items which cannot be replaced due to sentimental or antique value should be reported to Meticulous Man Services BEFORE service begins. We reserve the right not to touch an item. Reimbursement for items over $250 will be handled by our insurance company.

THEFT:
Precaution is always the best protection. That being said, please DO NOT leave out any money or valuables which could be lost or taken. When we find valuables left out we will clean around them and also record them on the Checklist which we leave behind. We do not bring purses or personal items into your house. You are protected from theft by a Janitorial Bond. If a theft is suspected, our bond requires that you file a police report with your local authorities.

DAMAGE:
Any suspected damage by Meticulous Man Services must be reported within 24 hours after your appointment. An inspection will be scheduled in a timely manner. Repair or replacement will be arranged upon determination of responsibility.

TIPPING EMPLOYEES:
Tipping is neither required nor expected, however it is always appreciated. Please do not feel obligated to tip your cleaners. Team members are paid by Meticulous Man Services, including incentives for improving our service. If you are happy with the service provided by our cleaners, and feel they have earned the additional vote of satisfaction, it is quite acceptable if you wish to leave a tip for them.

HIRING TEAM MEMBERS:
We spend a lot of time and money to hire and train our team members so it is important that our clients do not try to solicit them away from us. All of our team members have signed a Non-Compete Agreement and are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their employment with Meticulous Man Services or for 1 year following termination of employment, without written approval from Meticulous Man Services. You agree not to hire past or present team members of Meticulous Man Services for a period of not less than 1 year from the date the team member last worked for Meticulous Man Services. In the event you feel you must hire a team member of Meticulous Man Services in spite of this agreement, then a $3,500.00 placement fee is due immediately upon employment of the past/present team member, regardless of whether the employment is regular or on a contract basis.

WEATHER:
In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home and cancel that day’s service. When this occurs, we will try to reschedule and no cancellation fee will be applied. Please assist us with your understanding in rescheduling.

VACATION:
Meticulous Man Services is closed from December 23 – first Monday following New Years Day to allow for some well-deserved vacation time. Please plan your cleaning schedule accordingly. If you foresee a conflict at this time, please let us know in advance and we’ll make every effort to accommodate you.

HOLIDAYS:
In addition to the above indicated Vacation, we do not provide service on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Veterans Day, and Thanksgiving. We will contact you approximately one month ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday.

The policies, procedures, and fees of Meticulous Man Services are subject to change with or without prior notice. Please be sure to read all of our policies and procedures. If you have any questions, please feel free to contact us.