Policies and Procedures


Policies and Procedures

At Meticulous Man Services, we are dedicated to providing our clients the highest level of service possible. In order to do this effectively, we have created company-wide policies for the benefit of our team members and clients. We ask that each client read this thoroughly prior to your first appointment so that any questions may be addressed. Please contact us if you still have questions, concerns, or would simply like more clarification.

APPOINTMENTS:
We accommodate the schedules of many clients and we know that sometimes unexpected things come up. We do our best to adapt as much as possible, but regularly-scheduled appointments do take precedence over emergency changes. We schedule appointments for specific days, however, times are approximate due to varying circumstances that affect our daily schedule. While we do our best to arrive as scheduled, there may be situations when we need to contact you to make a change. As a courtesy, we send you an email reminder 4 days prior to each scheduled cleaning appointment to the main email address on file.

CANCELLATIONS:
Service reliability is extremely important to both our clients and our cleaners. We will often turn down new business rather than disrupt a regularly scheduled client. Because of this, we ask for a 48-hour notice (Monday clients must call before noon on the previous Friday) if you need to cancel or change an appointment for any reason including, but not limited to: adding, rescheduling, skipping, or canceling an appointment. If you do not notify us 48-hours prior to the appointment, you will be charged a $25 late cancellation fee. Any cancellations less than 24-hours will be charged 50% of the cleaning cost.

CANCELLATIONS & LOCKOUT FEES:
Please be sure we can enter your home, either by providing us with a key, a code, or leaving a door open. If we arrive for a scheduled service to find we are unable to access your home, you will be charged a lock out fee of 50% of the regular cleaning fee.

ENTRY & SECURITY:
Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. We also believe that security is an important issue, especially while our cleaners are in your home. It is our policy to lock all entry doors while we are cleaning and to not allow access to unknown persons. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home. .

RATES:
Cleaning rates are determined by the type of service requested, frequency of service, (the more service you have, the lower the price per cleaning), and size of your home. The rates we quote apply to the time period initially established based on the above mentioned items. Skipping appointments requires us to spend more time cleaning at your next appointment than expected, and our price has to be adjusted. In other words, if the elapsed time since your last appointment is an additional week, your flat rate will be increased by 15%; an additional two weeks increases it 20%; three weeks, 30%; and four weeks is 40%. If you go more than two months between services, your work will be re-computed at the initial full-service rate.

RATE CHANGES:
In order to compensate for the rising costs of supplies, maintaining equipment, and providing competitive compensation to our cleaning technicians, there is annual rate increase of 3% on the one-year (1) anniversary of your initial cleaning and each year thereafter. We believe small, incremental price increases are better than waiting for years and then springing a huge spike in the rate on our clients.

PAYMENT:
Payment in full is due at the time of cleaning visit, unless other arrangements have been made. All One-Time, Move-Out/In, and Deep Cleanings require a 50% deposit to secure the appointment day. We accept checks and all major credit/debit cards. A credit/debit card is required to be on file even if you choose to pay by check in the event you forget to leave your regular payment on the day of your scheduled cleaning.

Check payments must be made payable to ‘Meticulous Man Services’ and left on the kitchen counter if you will not be home at the time of your cleaning. A $35 non-sufficient fund charge will be added for any check that does not clear the bank. Payments not provided on the day of your cleaning will mean that we cannot clean your home and you will be charged the cancellation/ lockout fee.

GUARANTEE:
We offer a 100% Satisfaction Guarantee. This means that if you are not satisfied with your cleaning, notify us within 24 hours of your cleaning visit and we will return to fix the problem. If you are still not happy for any reason, you don’t pay!

SUPERVISION:
All teams work under a supervisor, except in the case when an individual cleaning tech is assigned to your home. We perform periodic quality checks either during or after cleanings. In order to ensure outstanding service we also email you a quick, one-click survey after each cleaning to rate our service and your cleaning professional. Please be sure to respond to the surveys, which are used for promotions and incentives.

ADD-ONS AND TRADES:
Anything outside of our agreed upon scope of work, including the cleaning of rooms not originally included in the bid, are considered add–ons and additional fees apply. Trades are at the discretion of the office. Our cleaning technicians are not authorized to deviate from the work order without prior approval from management. All add-ons and trades must be processed through the office, and not through our cleaning technicians.

CLUTTER:
We ask that you provide a clutter-free environment, which allows us to reach all areas to be cleaned. We greatly appreciate it when things like dishes, clothes, toys, leftover food, etc. are put away before we arrive. Since we are on a schedule, we will be working as quickly and efficiently as possible. Clutter increases the time it takes to clean your house at the rate we quoted and reduces our ability to fully complete your cleaning, both in time and quality.

DISTRACTIONS:
Please limit the number of people in your home when we arrive. Our cleaning technicians are trained to work in an efficient manner. While we encourage our cleaning techs to converse with our clients, we also require them to complete their work in a timely manner. We ask that you do not disrupt their workflow by making special requests (see Add-Ons and Trades) during your scheduled cleaning.

PETS:
We understand clients with pets tend to think of them more as family. At Meticulous Man Services, we want to make sure we do all we can to minimize the stress that may occur when strangers enter their space. We are more than happy to meet and be acquainted, please be sure to let us know their name(s) on so we can add it to your client information, along with how to identify each if there are more than one.

While we love pets, we do ask for any pets that are aggressive, skittish, or like to be underfoot to be placed in an area we will not be cleaning for their safety and ours. Please let us know if you would like us to let them out or back in (except in the case of an aggressive animal) and we will be happy to do so.

HEALTH & SAFETY MATTERS:
Due to health risks we cannot clean up after blood, vomit, feces (human and/or animal), or clean out litter boxes. We will also not clean while pest control spray is fresh. We require a safe working environment, including people, property, and pets. Just as you expect our cleaning techs to ensure your safety as they are working, we must be able to make sure they will be safe as well. We instruct our staff to use only 2-step ladder for climbing and to lift no more than 25 pounds of weight without assistance.

Please ensure that your house is well ventilated and/or air conditioned. We require the temperature be kept at 70-72°F for us to clean your home. Please note that as our cleaning techs work, their body temp increases. When a home is too hot it puts them at risk of suffering from heatstroke as well as becoming less efficient and increases the danger of breakage.

SUPPLIES:
We provide all appropriate cleaning supplies and equipment. OSHA regulations require we have Safety Data Sheets (SDS) for all chemicals we use and to be trained in their proper use, as well as being properly trained on any equipment. Due to this we cannot use your cleaning supplies or equipment.

INTERIOR CONSTRUCTION:
Due to potential safety issues, we cannot allow cleaning around interior construction projects. There is a danger of accidents and we do not want to interfere with another professional’s work in progress.

TRASH:
All trash cans in the house will be emptied and relined as required. Our cleaning technicians will NOT dispose of any items not already in a trash can. We never know what might be important to you. This includes soda cans, empty bottles, leftover food, etc.

BREAKAGE:
We train all our cleaning techs in the proper and safe handling of items within your home. Unfortunately, accidents can still occur occasionally. If this happens you will be notified, along with a list of which item(s) were broken. All breakage and/or damage is required to be reported to the office immediately when it occurs. Reimbursement will be made up to $250 with a copy of your replacement receipt or a quote on replacement for a similar item. Items which cannot be replaced due to sentimental or antique value should be reported to the office BEFORE service begins. We reserve the right not to touch an item. Reimbursement for items over $250 will be handled by our insurance company.

THEFT:
Precaution is always the best protection. That being said, please DO NOT leave out any money or valuables which could be lost or taken. When we find valuables left out we will clean around them and also record them on the Checklist which we leave behind. We do not bring purses or personal items into your house. You are protected from theft by a Janitorial Bond. If a theft is suspected, our bond requires that you file a police report with your local authority.

DAMAGE:
Any suspected damage by our cleaning technicians must be reported to the office within 24 hours after your appointment. An inspection will be scheduled in a timely manner. Repair or replacement will be arranged upon determination of responsibility.

TERMINATION OF SERVICES:
Services may be terminated at any time by either party for any reason. We ask that you would kindly give us at least a week notice when terminating service.

TIPPING:
Tipping is neither required nor expected, however it is always appreciated. Please do not feel obligated to tip your cleaning techs. If you are happy with the service provided by a cleaning technicians, and feel they have earned the additional vote of satisfaction, it is quite acceptable to them leave a tip.

NON-SOLICITING:
We spend a lot of time and money to hire and train our cleaning technicians, so it is important that our clients do not try to solicit them away from us. All of our cleaning technicians have signed a Non-Compete Agreement and are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their employment with Meticulous Man Services or for one (1) year following termination of employment, without written approval from Meticulous Man Services.

You agree not to hire past or present cleaning technicians of Meticulous Man Services for a period of no less than one (1) year from the date the cleaning technician last worked for Meticulous Man Services. In the event you feel you must hire one of our cleaning technicians in spite of this agreement, then a $2,500.00 placement fee is due immediately upon employment of the past/present cleaning technicians, regardless of whether the employment is regular or on a contract basis.

WEATHER:
In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home and cancel that day’s service. When this occurs, we will try to reschedule and no cancellation fee will be applied. Please assist us with your understanding in rescheduling.

HOLIDAYS:
In addition to the above indicated Vacation, we do not provide service on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Veterans Day, and Thanksgiving. We will contact you approximately one month ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday.

The policies, procedures, and fees of Meticulous Man Services are subject to change with or without prior notice. Please be sure to read all of our policies and procedures. If you have any questions, please feel free to contact us.