FAQs


FAQs

Below is a list of frequently asked questions (FAQs) that hopefully cover any questions you have about Meticulous Man Services. These FAQs are meant to answer most generally asked questions. However, we know that people can have questions we’ve yet to think of and are not listed. In that case, please feel free to Contact Us and we’ll get back with you as soon as possible. We also have a series of FAQ Videos you can find below that can provide additional information and detail.

  • General
  • What should I do to prepare for my cleaning?

    We appreciate it if the customer provides a clutter-free environment, which allows us to reach all areas to be cleaned. We greatly appreciate it when things like dishes, clothes, toys, leftover food, etc. are put away before we arrive. Since we are on a schedule, we will be working as quickly and efficiently as possible. Clutter can increase the time it takes to clean your house at the rate we quoted. We do not put things away to prevent loss. If that environment does not exist, we may not be able to fully complete your clean both in time and quality.

  • Will my cleanings be the same day, same time?

    We accommodate the schedules of many customers and we know that sometimes unexpected things come up. We do our best to adapt as much as possible, but regularly-scheduled appointments do take precedence over emergency changes. We schedule appointments for specific days, however, times are approximate due to varying circumstances that affect our daily schedule. While we do our best to arrive as scheduled, there may be situations when we need to contact you to make a change. As a courtesy, we send you an email reminder 4 days prior to each scheduled cleaning appointment to the main email address on file.

  • Do I have to be home while you clean?

    No, you don't have to be home for your cleaning visit as long as we have proper instructions for entering and exiting your home. Should you prefer to be home during the cleaning, that is completely acceptable.

  • What if I'm not home?

    Most customers provide us with a hide-a-key location or we can provide you with a lockbox to purchase. Customers may also provide us with a garage code or, when using a security alarm, typically assign us our own unique security code. We do not recommend leaving your home unlocked due to safety.

  • What if my cleaning falls on a holiday?

    In the event that your regularly scheduled cleaning falls on a holiday, we will work with you to reschedule or provided credit towards an upgrade on your next cleaning visit. We observe the following holidays:

    • New Years Day
    • Easter
    • Memorial Day
    • Independence Day
    • Labor Day
    • Veterans Day
    • Thanksgiving Day
    • Christmas Eve
    • Christmas Day
    • New Years Eve
  • Billing
  • How do I pay for my home cleaning?

    We only accept payments via credit or debit cards. All customers must have a current credit or debit card on file to begin and continue services. Cards are processed at the beginning of each month by the 5th. If the 5th is on a weekend or holiday, cards will be processed the first business day before. A 50% non-refundable deposit is required for all One-Time and Move-In/Out cleanings before the appointment can be scheduled.

  • How much does it cost?

    Our rates are determined by the frequency of service and size of your home; the more frequent service you have, the lower the price per visit. Unlike others who want to charge by the hour, with Meticulous Man Services you’ll know the exact cost for your cleaning without the stress of wondering “how long is this going to take?” To receive a free quote for cleaning services, simply fill out the form online and we’ll get back to you as soon as possible with a pricing.

  • Does the first time cleaning cost more?

    Currently there is no additional first time cleaning fee. Starting with a Deep Cleaning service is recommended, but not required for those wanting on-going cleaning service.

  • Do I have to sign a contract?

    The answer is no. We do hope you will continue to use our services, as long as you are happy. However, you are free to cancel service at any time.

  • What's your cancellation policy?

    Service reliability is extremely important to both our customers and our cleaners. Because of this, we ask for a 48-hour notice (Monday clients must call before noon on the previous Friday) if you need to cancel or change an appointment for any reason including, but not limited to: adding, rescheduling, skipping, or canceling an appointment.

  • Why are your prices higher than some others I’ve contacted?

    While we do charge more than some companies in our area, we also are paying our cleaners well too. 50% of your cleaning rate goes toward pay and benefits for our cleaning techs. It is our belief that if we take great care of our cleaning techs they will in turn take great care of your home. There are many cleaning "companies" and individuals who clean homes that have not taken the steps necessary to become a legitimate business. They don’t carry any insurance to protect the homeowner’s possessions and their own employees in case of injury. Many hire people and pay them under the table, because of this they have almost no overhead and can offer extremely low prices. Customers have no recourse for compensation from these companies if they are unsatisfied with the cleaning or if their belongings are broken or stolen. In the cleaning industry, they are known as “trunk-slammers” because they work out of the back of their car instead of having an established, legal business.

  • Services
  • Do you use your own cleaning supplies?

    We provide all appropriate cleaning supplies and equipment. OSHA regulations require we have Safety Data Sheets (SDS) for all chemicals we use and to be trained in their proper use, as well as being properly trained on any equipment. Due to this we cannot use your cleaning supplies or equipment.

  • What cleaning schedules do you offer?

    We specialize in recurring whole-house cleaning on a Weekly, Bi-Weekly, or Monthly service schedule.

  • Do you wash laundry or do dishes?

    Everyone arranges a kitchen differently and we want you to be able to find things later, therefore we do not clean dishes. Our cleaning techs are trained that if there are less than 6 dishes in the sink we will take them out, clean the sink, and put them back in the sink. Any more than 6 dishes and we simply clean around that side of the sink.

    Laundry is a time-intensive process and we do not think that it is cost-effective for our customers.

  • Trust & Safety
  • Are you insured & bonded?

    Yes, Meticulous Man Services is fully insured and bonded. We understand that it is a privilege to be in your home, and strive always to be careful. In the unlikely event that something gets broken or is damaged, our Cleaning Techs are trained to notify the office immediately and in turn we will contact you. If you ever notice something that wasn't reported, please notify us within 24 hours.

    A copy of either our proof of insurance or bond coverage is available upon request.

  • What about my pets?

    We understand customers with pets tend to think of them less as pets and more as family. At Meticulous Man Services, we want to make sure we do all we can to minimize the stress that may occur when strangers enter your home. We are more than happy to meet and be acquainted with your pets and ask that you give us their name(s) to place on your Customer Profile along with how to identify them. While we love pets, we do ask for any pets that are aggressive, skittish or like to be underfoot to be placed in an area we will not be cleaning for their safety and ours. Please let us know if you would like us to let them out or back in (except in the case of an aggressive animal) and we will be happy to do so. For sanitary and safety reasons we will not clean flea-infested homes or pick up animal excrement.

  • What if I'm not satisfied?

    We offer a 100% Satisfaction Guarantee. This means that if you are not satisfied with your cleaning, notify us within 24 hours of your cleaning visit and we will return to fix the problem. If you are still not happy for any reason, you don’t pay!

  • Can I trust your staff?

    The safety of our customers and their possessions, as well as our reputation and the trust we have with our customers, are all very important to us. Our team members go through an extensive pre-hiring process which includes verifying references, background checks, drug screenings, and motor vehicle reports before being hired. In addition, once hired our team members are bonded and insured, and we care worker's compensation insurance.